14 -17 May ,2019 / Reduit, Mauritius

Institutions are largely intercultural, interconnected and continuously seeking for innovative ways of delivering value to the global society. In addition to this, they are expected to be able to confront challenging and new situations confidently, particularly when dealing with high ranking officials. Such demands require staff who can act in line with internationally accepted practices of diplomacy, etiquette and protocol. This workshop will bridge your knowledge about diplomacy, protocol and etiquette – and will demonstrate how all these are applied to all the sectors of society.
Protocol is a rule of diplomatic procedure, ceremony and etiquette observed by Heads of State/Government, diplomats, government dignitaries and intergovernmental organizations. It is an especially important art for low, middle and higher-level personnel, tasked with portfolios that involve diplomacy, protocol and etiquette. The Cambridge Dictionary website defines Diplomacy as the skill in dealing with people without offending or upsetting them: Typically, diplomacy is associated with careers of Government officials, diplomats and other dignitaries around the world.
The Management Study Guide website describes ‘etiquette’ as the guidelines which control the way a responsible individual should behave in the society. There are several types of etiquette and these include social etiquette, corporate etiquette, business etiquette, meeting etiquette, telephone etiquette and several others.

This workshop will introduce participants to the ceremonial aspects of protocol procedures, principles and rules that define diplomacy, rules of courteousness in society and respect for precedence. It also seeks to equip participants with the requisite tools to guide them to better understand the expected conduct or behaviour of ranked officials, including managers, and leaders, that they work closely with.
This course is designed to equip you with skills to become thoughtful and empower you with critical skills to succeed in today’s everchanging, multicultural and demanding workplace.

Course Learning Outcomes
At the end of the course, participants should;
1. Be able to explain the principles and set of rules that define diplomacy
2. Be able to react in an appropriate and proactive manner to arising protocol and etiquette related issues and challenges
3. Be able to apply the critical skills required for hosting important events and dignitaries
4. Be able to appraise and evaluate securities in protocol
5. Develop action plans to enhance their written and oral communication skills, diplomacy skills, protocol skills and etiquette skills.

Workshop Approach

The workshop is going to be highly interactive and participatory. It will adopt a practical approach in addressing issues related to protocol, diplomacy and etiquette. It will be facilitated by highly experienced professionals in this sector who will use real life case studies and scenarios during their delivery.

Target Audience:

•Personal Assistants to Vice chancellors
•Diplomatic Corps of Ministries
• Assistants to Registrars
• Chiefs of Protocol
• Directors of Protocol
• Protocol Officers
• Protocol Assistants
• Ministers’ Personal Assistants
• Executive/Permanent Secretaries
• Directors of Government Departments
• International Relations, Communications & PR Professionals
• Hospitality and customer service managers

Date:  14 -17 May, 2019

Venue: Mauritius

Workshop Fees:

USD 600 for AAU Member institutions
USD 700 for Non-AAU Member institutions

Kindly register by clicking on this https://www.surveymonkey.com/r/ProDip2019

Registration covers the conference package including training materials, certificates, tea/coffee and lunch for the four-day period of the workshop

Participants will responsible for their own accommodation and travel-related costs, such as flights.

For more information and enquiries please contact Miss Edith Laari on elaari@aau.org
+233244498868